About DiscoverWater.co.uk

  • DiscoverWater.co.uk is a 'dashboard' bringing together for the first time key information about water companies in England and Wales in one place for customers. The dashboard aims to be a clear and simple source for trustworthy and factual information.

    The information provided has been agreed by water companies, the water regulators, the UK and Welsh Governments and the Consumer Council for Water, which is the water watchdog.

    The dashboard will be kept up to date, so you'll always find the latest information here.

  • The organisations involved in creating DiscoverWater.co.uk, are:

    • Water UK and water companies
    • The Consumer Council for Water
    • Defra
    • Drinking Water Inspectorate
    • Environment Agency
    • Natural Resources Wales
    • Ofwat
    • Welsh Government 
  • The data and information is either from water companies or from the organisations which have brought you DiscoverWater.co.uk. All the information has been checked and assured for accuracy.

  • Discover Water was updated in July 2017 with performance information for 2016-17.

  • DiscoverWater.co.uk will next be updated with the latest information on how companies handle complaints in September 2017.

  • DiscoverWater.co.uk is designed to run on all common mobile and desktop devices so it can accessed in the home, in the office or on the move. The internet browser software that is installed on peoples’ devices varies considerably. DiscoverWater.co.uk supports as many as possible whilst also looking to make best use of the features of the latest software.  If you notice problems with how the site is working, please check you have an up-to-date version of your browser software installed.

    For desktop devices we recommend the following software and versions:

    - Internet Explorer 10 or 11
    - MS Edge 12 or higher
    - Mozilla Firefox 35 or higher
    - Google Chrome 40 or higher
    - Opera 30 or higher
    - Mac OS X Safari 8 or higher

    For mobile devices:

    - iOS Safari 8 or higher
    - Chrome for Android 45 or higher
    - Opera for Android 30 or higher
    - Firefox for Android 45 or higher
    - IE Mobile 11 or higher

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