Trust

Levels of customer trust

Water companies provide you with essential services so it is vital you trust them to do their job well.

Household customers who trust their companies
63% Water Sector
53% Energy Sector
Household customers who do not trust their companies
6% Water Sector
9% Energy Sector

CCW Water Matters Annual Tracking Survey (6,310 total customers surveyed)

Source: CCW; England and Wales, Apr 2019 - Mar 2020

  • Each year, as part of a wider survey, the Consumer Council for Water ask a representative sample of customers whether they trust or distrust their water and energy companies respectively.

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