Levels of customer trust

Water companies provide you with essential services so it is vital you trust them to do their job well.

Household customers who trust their companies
63% Water Sector
53% Energy Sector
Household customers who do not trust their companies
6% Water Sector
9% Energy Sector

CCW Water Matters Annual Tracking Survey (6,310 total customers surveyed)

Source: CCW; England and Wales, Apr 2019 - Mar 2020

  • Each year, as part of a wider survey, the Consumer Council for Water ask a representative sample of customers whether they trust or distrust their water and energy companies respectively.

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