Levels of customer trust

Water companies provide you with essential services so it is vital you trust them to do their job well.

Household customers who trust their companies
60% Water Sector
55% Energy Sector
Household customers who do not trust their companies
5% Water Sector
7% Energy Sector

CCWater Water Matters Annual Tracking Survey (5,420 total customers surveyed) 

Source: CCWater; England and Wales, Apr 2016 - Mar 2017

  • Each year, as part of a wider survey, the Consumer Council for Water ask a representative sample of customers whether they trust or distrust their water and energy companies respectively.

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