Trust
Levels of customer trust
Water companies provide you with essential services so it is vital you trust them to do their job well.
Household customers who trust their companies
53%
Water Sector
58%
Energy Sector
Household customers who do not trust their companies
9%
Water Sector
7%
Energy Sector
CCW Water Matters Annual Tracking Survey
Source: CCW; England and Wales, Apr 2022 - Mar 2023
Each year, as part of a wider survey, the Consumer Council for Water ask a representative sample of customers whether they trust or distrust their water company.