Trust

Levels of customer trust

Water companies provide you with essential services so it is vital you trust them to do their job well.

Household customers who trust their companies
63% Water Sector
52% Energy Sector
Household customers who do not trust their companies
6% Water Sector
8% Energy Sector

CCWater Water Matters Annual Tracking Survey (5,110 total customers surveyed) 

Source: CCWater; England and Wales, Apr 2017 - Mar 2018

  • Each year, as part of a wider survey, the Consumer Council for Water ask a representative sample of customers whether they trust or distrust their water and energy companies respectively.

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