Trust

Levels of customer trust

Water companies provide you with essential services so it is vital you trust them to do their job well.

Household customers who trust their companies
36% Water Sector
58% Energy Sector
Household customers who do not trust their companies
18% Water Sector
7% Energy Sector

CCW Water Matters Annual Tracking Survey

Source: CCW; England and Wales, Apr 2023 - Mar 2024

  • Each year, as part of a wider survey, the Consumer Council for Water ask a representative sample of customers whether they trust or distrust their water company.

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